Privacy Policy

Introduction

At Bestie, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our applications and services, including Bestie Tele Track, Bestie Employee Track, and Bestie Office.

Information We Collect

Account Information

• Name, email address, and contact details
• Company information and job title
• User credentials and authentication data
• Profile photos and Face ID biometric data for authentication

Device Information

• Device type, operating system, and version
• Device identifiers and hardware information
• Battery level, network connectivity status (Wi-Fi/data)
• App usage statistics and performance data

Call Metadata and Recordings

• Call duration, timestamps, and participant information
• Call status (answered, busy, missed, wrong number)
• Audio recordings of calls (where legally permitted and consented)
• Screen recordings during work sessions (with explicit consent)

Location Data

• Real-time GPS coordinates during work hours
• Location history and route information
• Geofencing data for client visit verification
• Check-in/check-out locations with timestamps

Activity and Performance Data

• Work hours, break times, and productivity metrics
• Task completion status and visit logs
• Communication patterns and frequency
• Performance analytics and reporting data

How We Use Your Information

Service Provision

• Providing core functionality of our applications
• Enabling communication and collaboration features
• Generating reports and analytics for business insights
• Facilitating user authentication and security

Performance Monitoring

• Tracking work hours and productivity metrics
• Verifying client visits and task completion
• Providing transparency for team management
• Generating compliance and audit reports

Service Improvement

• Analyzing usage patterns to improve our applications
• Developing new features and functionality
• Troubleshooting technical issues and bugs
• Optimizing performance and user experience

Data Sharing and Access

Within Your Organization

Data is shared within your organization according to configured access controls:

• Managers can access team performance and location data
• HR departments can access aggregated reports and compliance data
• Administrators have full access to configure and manage data
• Individual employees can access their own data and reports

Third-Party Service Providers

We may share data with trusted service providers who assist in:

• Cloud hosting and data storage services
• Analytics and performance monitoring
• Customer support and technical assistance
• Payment processing and billing

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or security threats

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active
• Call Recordings: Retained for 12 months or as required by law
• Location Data: Retained for 6 months for operational purposes
• Performance Data: Retained for 24 months for analytics
• Audit Logs: Retained for 7 years for compliance purposes

Data Security

We implement comprehensive security measures to protect your data:

• End-to-end encryption for sensitive data transmission
• Secure cloud storage with regular backups
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices

Your Rights

You have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of data processing
• Restriction: Request limitation of data processing

Consent and Opt-Out

For certain data collection activities, we rely on your explicit consent:

• Location tracking can be disabled in app settings
• Call recording requires explicit consent before activation
• Screen recording is opt-in and can be disabled anytime
• Marketing communications can be unsubscribed at any time

International Data Transfers

Your data may be processed in countries other than your own. We ensure adequate protection through:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for data transfer to certain countries
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notifications to registered users
• In-app notifications and announcements
• Updates on our website and documentation

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: hello@bestie.app
• Address: VM Towers, Suchitra Rd, Green Park, Jeedimetla, Hyderabad, Telangana 500067

We will respond to your privacy requests within 30 days of receipt.